Warranty Terms and Conditions

Safety Vision Limited Warranty and Optional Warranty Products

Limited One-Year New Product Warranty

Safety Vision, L.P. (SV) makes the following limited warranty which is effective at the time of the original end-user purchase.

NOTE: Optional warranty products are available for all SV products and may be purchased at the time of the original purchase or at any time during the original Limited One-Year New Product Warranty period. Contact the Safety Vision Warranty department at 800.880.8855 for more information.

SV warrants this product against defects in materials for a period of one year after the date of purchase. During this period, SV will repair or replace a defective product or part without charge to the customer. The customer must send the defective product or part to SV or an authorized SV dealer. The customer must pay for all transportation and insurance charges for sending the unit to be repaired. SV’s total liability is limited to the original product cost.

Installation and User Guide

The customer should thoroughly read and understand Installation and User Guide before operating any product.

Customer’s Responsibility

The preceding warranty is subject to the following conditions:

Customer must notify SV within 10 days of discovering the defective product or part and provide a description of the defect and complete information about the manner of its discovery.
All warranty servicing of this product must be performed by SV or an authorized servicing agent.
Warranty extends only to defects in materials as limited in the preceding section. Warranty does not extend to any product or part that has been lost or discarded by the customer; to damage to products or parts caused by misuse, accident, improper installation, improper maintenance, or use in violation of instructions furnished with the product; to units that have been altered or modified without authorization of SV; to damage to products or parts that have had the serial number removed, altered, defaced, or rendered illegible; or to any failure of the product to function caused by burglary, fire, flood, war, riot, civil commotion, acts of God, or any other condition beyond the control of SV.

Obtaining Warranty Service

To obtain warranty service, the customer must contact the SV Service and Warranty Manager at 713.896.6600 or 800.880.8855 to report a defective product. (The customer must report the model number and serial number, if available.) The Service and Warranty Manager will assist in troubleshooting the problem and, if necessary, issue a return material authorization (RMA) number. The customer must include this number on the outside of each package shipped to SV.

IMPORTANT: Packing and Shipping Instructions

When a product requires service, only the affected component must be returned. The customer must use proper packing material to ensure against damage during shipping. Any shipping damage caused by improper packing is not covered under this warranty. In addition, the customer must include a return material authorization (RMA) number on the outside of each package shipped to SV and a letter explaining the defect with the product.

Read about our Extended Warranty Options.

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