Our standard warranty for new mobile video products is one year; that Limited One-Year New Product Warranty is detailed below. You might want to consider extended warranties and advance replacement agreements, which also are available. Ask your sales or customer service representative for details or read more, here: Optional Warranty Plans.
Limited One-Year New Product Warranty
Safety Vision, LLC makes the following limited warranty which is effective at the time of the original end-user purchase.
NOTE: Optional warranty products are available for all Safety Vision products and may be purchased at the time of the original purchase or at any time during the original Limited One-Year New Product Warranty period. Review the Optional Warranty Plans page for more information.
Safety Vision warrants this product against defects in materials for a period of one year after the date of purchase. During this period, Safety Vision will repair or replace a defective product or part without charge to the customer. The customer must send the defective product or part to Safety Vision or an authorized Safety Vision dealer. The customer must pay for all transportation and insurance charges for sending the unit to be repaired. Safety Vision's total liability is limited to the original product cost.
Installation and User Guide
The customer should thoroughly read and understand Installation and User Guide before operating any product.
Customer's Responsibility
The preceding warranty is subject to the following conditions:
- The customer must notify Safety Vision within 10 days of discovering the defective product or part and provide a description of the defect and complete information about the manner of its discovery.
- All warranty servicing of this product must be performed by Safety Vision or an authorized servicing agent.
- Warranty extends only to defects in materials as limited in the preceding section. Warranty does not extend to any product or part that has been lost or discarded by the customer; to damage to products or parts caused by misuse, accident, improper installation, improper maintenance, or use in violation of instructions furnished with the product; to units that have been altered or modified without authorization of Safety Vision; to damage to products or parts that have had the serial number removed, altered, defaced, or rendered illegible; or to any failure of the product to function caused by burglary, fire, flood, war, riot, civil commotion, acts of God, or any other condition beyond the control of Safety Vision.
Obtaining Warranty Service
To obtain warranty service, the customer must contact the Safety Vision Service and Warranty Manager at 713.896.6600 or 800.880.8855 to report a defective product. (The customer must report the model number and serial number, if available.) The Service and Warranty Manager will assist in troubleshooting the problem and, if necessary, issue a return material authorization (RMA) number. The customer must include this number on the outside of each package shipped to Safety Vision.
IMPORTANT: Packing and Shipping Instructions
When a product requires service, only the affected component must be returned. The customer must use proper packing material to ensure against damage during shipping. Any shipping damage caused by improper packing is not covered under this warranty. In addition, the customer must include a return material authorization (RMA) number on the outside of each package shipped to Safety Vision and a letter explaining the defect with the product. To obtain an RMA number please call Safety Vision Customer Service at 800.880.8855.
Other Warranty Options
If you've read the Limited One-Year New Product Warranty (above) and would like to explore additional warranty options including extended terms and advance replacement, read about our Optional Warranty Plans.
"I am pleased to report that your camera system has been trouble-free for over 10 years. That's pretty remarkable, considering the often extreme log-yard conditions it has been operating under."
Geoff Bedford, Mobile Equipment Superintendent, Fraser Lake Sawmills
"The quality of the unit was noticeably better [than your competitor's product], installation was quick, and everything functioned perfectly."
Buyer, CCTV Value Added Reseller
See our client testimonials for more real stories from real people enjoying lifesaving benefits and cost-cutting value. And please ask us for additional references from customers who are willing to discuss their mobile safety success stories and their positive experiences with our company, our products, and our people.
